Cuando ocurre un desastre, la primera pregunta que surge tras el caos es: ¿quién es el responsable? Con demasiada frecuencia, la respuesta se pierde en un laberinto de burocracia, excusas y dedos que se señalan mutuamente. Desde la administración pública hasta los pasillos de las grandes empresas, hemos perfeccionado el…
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